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Supporting Enterprise Information Management

How does MAIS support Enterprise Information Management?

MAIS supports enterprise administrative applications using a “Performance Support” methodology guided by industry best practices and lessons learned from past enterprise system implementations. This methodology addresses communications, change management activities, and training materials.

A Performance Support team is created within MAIS to act as nucleus of support for an enterprise system. The team ties together the key components required to maintain a system long-term and connects to other systems’ Performance Support teams, to ensure that systems within the enterprise integrate appropriately and efficiently.

A Performance Support team works closely with other key groups, such as Office of University Development, MAIS Communications Team, and the DART Project Team, in order to:

  • Draft preliminary planning documents
  • Research training content
  • Build training materials
  • Draft change management materials for system-related presentations
  • Draft system-related communications messages.
  • Circulate all documents for review to key stakeholders
  • Manage the Performance Support plan to track the timely completion of all materials and escalate issues or risks as appropriate
  • Coordinate the publication of finalized materials
  • Serve as a liaison to the MAIS Communications Team on communications activities
  • Serve as a liaison to the MAIS MyLINC Team on MyLINC Catalog creation activities
  • Serve as a liaison to the MAIS Help Desk on training and end user support activities, and train Help Desk staff