MAIS supports enterprise administrative applications using a “Performance Support” methodology guided by industry best practices and lessons learned from past enterprise system implementations. This methodology addresses communications, change management activities, and training materials.
A Performance Support team is created within MAIS to act as nucleus of support for an enterprise system. The team ties together the key components required to maintain a system long-term and connects to other systems’ Performance Support teams, to ensure that systems within the enterprise integrate appropriately and efficiently.
A Performance Support team works closely with other key groups, such as Office of University Development, MAIS Communications Team, and the DART Project Team, in order to: