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Administrative Systems: Settings and Troubleshooting

M-Pathways Student Administration and HRMS

Windows Operating Systems Mac Operating Systems
  • Pop Up Blockers must be disabled
  • To run reports with an XLS or CSV Format with IE8, add the site as a Trusted Site.
    • Tools > Internet Options > Security (tab) > Trusted Sites > Sites (button). Click Add to add the M-Pathways database as a Trusted Site.
  • Site cannot be listed in Trusted Sites when using Vista
  • If using Internet Explorer, Do not save encrypted pages to disk must be unchecked
  • If using Internet Explorer, cache may need to be cleared
    • In tool bar go to Tools > Internet Options > General (tab) > Under browsing history click Delete > Delete All > OK
  • If using Firefox, cache may need to be cleared.
    • In tool bar click Tools > Clear Recent History > under Time Ranges to Clear select Everything > Check boxes for Cookies and Cache > Clear Now
  • To print with IE7:
    1. From the Edit Menu, click Select All
    2. From the File Menu, click Print Preview
    3. Change the "As laid out on screen" option to "As selected on screen"
    4. Change "Shrink to fit" to "100%"
    5. Click print icon.
  • To print with Firefox:
    1. From the Edit Menu, click Select All
    2. From the File Menu, click Print
    3. In the Print options box, turn on the Selection radio button in the Print Range section.
    4. Click OK
  • Pop Up Blockers must be disabled
  • Site should not be listed in Trusted Sites
  • If using Safari, cache may need to be cleared
    • In tool bar click Safari > Empty Cache > Empty
  • If using Firefox, cache may need to be cleared
    • In tool bar click Tools > Clear Recent History > under Time Ranges to Clear select Everything > Check boxes for Cookies and Cache > Clear Now
  • To print with Safari:
    1. In order for the entire form to print, click on the form to activate it
    2. From the File Menu, click Print
    3. Change "Scale" percentage from "100" to "150"
    4. Change "Safari" to "Paper Handling"
    5. From Pages to Print option, select "Odd Only"
    6. Click Print
  • To print with Firefox:
    1. From the Edit Menu, click Select All
    2. From the File Menu, click Print
    3. In the Print options window, turn on the Print Selection Only checkbox in the Options section.
    4. Click Print

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M-Pathways Financials

Windows Operating Systems Mac Operating Systems
  • Pop Up Blockers must be disabled
  • To run reports with an XLS or CSV Format or nVision reports with IE8, add the site as a Trusted Site
    • Tools > Internet Options > Security (tab) > Trusted Sites > Sites (button). Click Add to add the M-Pathways database as a Trusted Site.
  • Site cannot be listed in Trusted Sites when using Vista
  • If using Internet Explorer, Do not save encrypted pages to disk must be unchecked
  • If using Internet Explorer, cache may need to be cleared
    • In tool bar go to Tools > Internet Options > General (tab) > Under browsing history click Delete > Delete All > OK
  • If using Firefox, cache may need to be cleared
    • In tool bar click Tools > Clear Recent History > under Time Ranges to Clear select Everything > Check boxes for Cookies and Cache > Clear Now
  • To run PS Queries to Excel, enable the Automatic prompting for file downloads and File download radio buttons. Tools > Internet Options > Security (tab) > Custom Level (button) > Downloads
  • Pop Up Blockers must be disabled
  • Site should not be listed in Trusted Sites
  • If using Safari, cache may need to be cleared
    • In tool bar click Safari > Empty Cache > Empty
  • If using Firefox, cache may need to be cleared
    • In tool bar click Tools > Clear Recent History > under Time Ranges to Clear select Everything > Check boxes for Cookies and Cache > Clear Now

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M-Reports

Windows Operating Systems Mac Operating Systems
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
    • Go to Start > Settings > Control Panel > Java Control Panel > Advanced (tab) > JRE Auto Download >Select Never Auto-Download
  • Ensure the correct version of Java is installed and running
    • In Internet Explorer, select Tools > Internet Options > Advanced (tab) > scroll to the Java (Sun) section > select the required Java version need for the application: Use JRE_1.x.x_x ,applet (requires restart)
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
  • Ensure the correct version of Java is installed and running

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My LINC

Windows Operating Systems Mac Operating Systems
  • Pop Up Blockers must be disabled
  • Cookies must be enabled
  • Pop Up Blockers must be disabled
  • Cookies must be enabled
  • A small number of older simulations may not work in Safari. If problems occur, please use IE via Citrix.

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eRecruit

Windows Operating Systems Mac Operating Systems
  • Pop Up Blockers must be disabled
  • Site should not be listed in Trusted Sites
  • Site cannot be listed in Trusted Sites when using Vista
  • If using Internet Explorer, Do not save encrypted pages to disk must be unchecked
  • If using Internet Explorer, cache may need to be cleared
    • In tool bar go to Tools > Internet Options > General (tab) > Under browsing history click Delete > Delete All > OK)
  • If using Firefox, cache may need to be cleared
    • In tool bar click Tools > Clear Recent History > under Time Ranges to Clear select Everything > Check boxes for Cookies and Cache > Clear Now
  • To print with IE7:
    1. From the Edit Menu, click Select All
    2. From the File Menu, click Print Preview
    3. Change the "As laid out on screen" option to "As selected on screen"
    4. Change "Shrink to fit" to "100%"
    5. Click print icon.
  • To print with Firefox:
    1. From the Edit Menu, click Select All
    2. From the File Menu, click Print
    3. In the Print options box, turn on the Selection radio button in the Print Range section
    4. Click OK
  • Pop Up Blockers must be disabled
  • Site should not be listed in Trusted Sites
  • If using Safari, cache may need to be cleared
    • In tool bar click Safari > Empty Cache > Empty
  • If using Firefox, cache may need to be cleared
    • In tool bar click Tools > Clear Recent History > under Time Ranges to Clear select Everything > Check boxes for Cookies and Cache > Clear Now
  • To print with Safari:
    1. In order for the entire form to print, click on the form to activate it
    2. From the File Menu, click Print
    3. Change "Scale" percentage from "100" to "150"
    4. Change "Safari" to "Paper Handling"
    5. From Pages to Print option, select "Odd Only"
    6. Click Print
  • To print with Firefox:
    1. From the Edit Menu, click Select All
    2. From the File Menu, click Print
    3. In the Print options window, turn on the Print Selection Only checkbox in the Options section
    4. Click Print

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eResearch

Windows Operating Systems Mac Operating Systems
  • Pop Up Blockers must be disabled
  • Javascript must be enabled
  • Cookies must be enabled
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
    • Go to Start > Settings > Control Panel > Java Control Panel > Advanced (tab) > JRE Auto Download >Select Never Auto-Download
  • Ensure the correct version of Java is installed and running
    • In Internet Explorer, select Tools > Internet Options > Advanced (tab) > scroll to the Java (Sun) section > select the required Java version need for the application: Use JRE_1.x.x_x ,applet (requires restart)
  • Pop Up Blockers must be disabled
  • Javascript must be enabled
  • Cookies must be enabled
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
  • Ensure the correct version of Java is installed and running

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Online Access Request System (OARS)

Windows Operating Systems Mac Operating Systems
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
    • Go to Start > Settings > Control Panel > Java Control Panel > Advanced (tab) > JRE Auto Download >Select Never Auto-Download
  • Ensure the correct version of Java is installed and running
    • In Internet Explorer, select Tools > Internet Options > Advanced (tab) > scroll to the Java (Sun) section > select the required Java version need for the application: Use JRE_1.x.x_x ,applet (requires restart)
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
  • Ensure the correct version of Java is installed and running

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M-Marketsite

Windows Operating Systems Mac Operating Systems
No specified settings
  • Cookies must be enabled (Accept cookies always)

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BusinessObjects XI R3

Windows Operating Systems Mac Operating Systems
  • Pop Up Blockers must be disabled
  • Automatic Prompting for File Downloads must be set to Enable in Internet Explorer
  • Site cannot be listed in Trusted Sites when using Vista
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
    • Go to Start > Settings > Control Panel > Java Control Panel > Advanced (tab) > JRE Auto Download >Select Never Auto-Download
  • Ensure the correct version of Java is installed and running
    • In Internet Explorer, select Tools > Internet Options > Advanced (tab) > scroll to the Java (Sun) section > select the required Java version need for the application: Use JRE_1.x.x_x ,applet (requires restart)
  • In Internet Explorer 8 - Compatibility mode must be turned on
  • Pop Up Blockers must be disabled
  • Automatic Prompting for File Downloads must be set to Enable in Internet Explorer
  • Site cannot be listed in Trusted Sites
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
  • Ensure the correct version of Java is installed and running

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WebNow

Windows Operating Systems Mac Operating Systems
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
    • Go to Start > Settings > Control Panel > Java Control Panel > Advanced (tab) > JRE Auto Download >Select Never Auto-Download
  • Ensure the correct version of Java is installed and running
    • In Internet Explorer, select Tools > Internet Options > Advanced (tab) > scroll to the Java (Sun) section > select the required Java version need for the application: Use JRE_1.x.x_x ,applet (requires restart)
  • Ensure to remove the Java update setting, as specific Java version is needed/specified settings
  • Ensure the correct version of Java is installed and running

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Help Desk Shadow Tool

Windows Operating Systems Mac Operating Systems
  • In Firefox 3.0, download and run the Support-LogMeInRescue.exe file
  • In Firefox 3.0, save, unzip and install the LogMeInRescue.pkg.zip file
  • in Safari 3.0, click Continue at any prompts during the automatic installation.

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uPortal

Windows Operating Systems Mac Operating Systems
No specified settings No specified settings

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MCommunity (online directory)

Windows Operating Systems Mac Operating Systems
No specified settings No specified settings

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CoSign

Windows Operating Systems Mac Operating Systems
No specified settings No specified settings

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Web Mail

Windows Operating Systems Mac Operating Systems
No specified settings No specified settings

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MFile

Windows Operating Systems Mac Operating Systems
No specified settings No specified settings

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MPrint

Windows Operating Systems Mac Operating Systems
No specified settings No specified settings

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CTools

Windows Operating Systems Mac Operating Systems
  • Ensure that JavaScript is enabled in your browser.
  • When uploading a file, the MIME-type may not be recognized, resulting in a generic icon for the file.
  • In IE7 and IE8, users may be unable to view or complete a Test Center assessment. Switching to Firefox is recommended.
  • In Firefox, spell check is turned off.
  • In Firefox, you will not be warned if the "Paste from Word" icon is not used when pasting content into the FCK editor.
  • In Firefox, pressing Enter inside a scrolling textbox will cause the page to jump to the top.
  • Ensure that JavaScript is enabled in your browser.
  • When uploading a file, the MIME-type may not be recognized, resulting in a generic icon for the file.
  • In Firefox, spell check is turned off.
  • In Firefox, you will not be warned if the "Paste from Word" icon is not used when pasting content into the FCK editor.
  • In Firefox, pressing Enter inside a scrolling textbox will cause the page to jump to the top.

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ITSM

Windows Operating Systems Mac Operating Systems
  • Enable pop-up windows for servicerequest.umich.edu
  • Add servicerequest.umich.edu as a Trusted Site
  • Set links to open in a new tab
  • In IE 9, use Compatibility Mode
  • Enable pop-up windows for servicerequest.umich.edu
  • Add servicerequest.umich.edu as a Trusted Site
  • Set links to open in a new tab

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Outlook Web App 2010

Windows Operating Systems Mac Operating Systems
Web browsers that don't support the full feature set will automatically be directed to the light version of Outlook Web App. The light version provides fewer features and is faster for some operations. Web browsers that don't support the full feature set will automatically be directed to the light version of Outlook Web App. The light version provides fewer features and is faster for some operations.

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DART Blackbaud Enterprise CRM

Windows Operating Systems Mac Operating Systems

Hardware

  • Processor (CPU): Intel Pentium/Celeron family, 2GHz clock speed or faster
  • Memory (RAM): 2GB minimum
  • Disk Space: 150 MB minimum for processing activities and download cache
  • Display: SVGA (1024 x 768 recommended)

Internet Explorer

  • Enable Cookies:
    1. Click the Tools button, and select Internet Options.
    2. Select the Privacy tab.
    3. Click the Advanced button.
    4. Check the Override Automatic Cookie Handling checkbox and choose to accept First-party cookies and block Third-party cookies.
    5. Click Ok to save.
  • Disable Pop-ups:

    The Pop-up Blocker is enabled by default in IE 8. To be sure it is off:

    1. Click the Tools button, and select Pop-up Blocker.
    2. Click Turn Off Pop-up Blocker.
  • Add BBEC URL to Trusted Sites:
    1. Click the Tools button, and select Internet Options.
    2. Select the Security tab.
    3. Select the Trusted Sites zone and click the Sites button.
    4. Add the BBEC URL to the list of Trusted Sites and click Ok.
  • Enable Automatic Logon:
    1. Click the Tools button, and select Internet Options.
    2. Select the Security tab.
    3. Select the Trusted Sites zone and click the Custom Level button at the bottom of the Win form.
    4. Scroll to the bottom of the Settings section.
    5. In the User Authentication section, select Automatic logon with current user name and password.
    6. Click OK to save.
  • Enable Native XMLHTTP Support:
    1. Click the Tools button, and select Internet Options.
    2. Select the Advanced tab.
    3. Find the Enable native XMLHTTP Support checkbox, toward the end of the Settings section.
    4. Make sure that the checkbox is checked.
  • Disable Protected Mode:
    1. Click the Tools button, and select Internet Options.
    2. Select the Security tab.
    3. Make sure that the Enable Protected Mode checkbox is unchecked.
  • Enable Integrated Windows Authentication:
    1. Click the Tools button, and select Internet Options.
    2. Select the Advanced tab.
    3. Make sure the Enable Integrated Windows Authentication checkbox is checked.
Mac computers are not yet supported for this system. Use Citrix, Virtual Sites or Parallels software to access the system via Windows.

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