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Submit a service request online

Service Request Management
(Formerly Online Help Desk)

The Online Help Desk is being upgraded to Service Request Management (SRM). Efforts are under way to expand this service as part of NextGen Michigan.

Though SRM is not yet available, you may send e-mail requests to the ITS Service Center (4HELP@umich.edu). Please include:

  • a summary of your issue
  • additional related notes
  • any required date/time information

All requests for assistance will be addressed by ITS Service Center staff as before. Thank you for your patience as we work to bring you expanded service!