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MToken Help Desks & Distribution Centers

MToken Help Desks (Help Over the Phone)

The following help desks can provide MToken assistance:

  • ITS Service Center. Provides help with using MTokens and with the MToken Service Center website.
  • Medical Center Information Technology (MCIT) Service Desk (734-936-8000) for Hospital & Health Center staff only; 24 hrs/day, 7 days/week. Provides help with using MTokens.
  • Flint Human Resources (810-762-3150), M–F, 8 a.m.–5 p.m. Provides help with using MTokens.

MToken Distribution Centers (Help In Person)

Visit an MToken Distribution Center to:

  • Get a hardware MToken.
  • You will need to show your Mcard for identification and provide the reason why you need an MToken. (Examples of reasons: your MToken is broken or lost, you are a new employee, or you were recently granted access to a system that requires two-factor authentication.)
  • Return broken or unused tokens.

Software MTokens can be obtained through the MToken Service Center website, following the instructions in Obtaining, Activating, and Using MTokens (S4394).


  • These Mcard Centers:
    • Key & ID Office, C158 Med Inn: M–F, 7 a.m.–4 p.m.
    • Mcard Center, 1011 SAB (Student Activities Building - Housing Info Office): M–F, 8 a.m.–5 p.m.
    • Employment Office, 250G Wolverine Tower: M–F, 8 a.m.–4:30 p.m.
    • NCRC (North Campus Research Complex), 2800 Plymouth Rd, Bldg 18, Room G019: M–F, 8 a.m.– 5 p.m.
  • Medical School Information Services (MSIS) Help Me Now office, Taubman Health Science Library, 5th Floor 5100, M-F, 8am - 9pm, Sat-Sun noon - 9pm
  • Medical School Information Services (MSIS) Solutions Center, Bldg 200, 2800 Plymouth Rd: M–F, 7 a.m.–7 p.m.
  • Pierpont Commons Computer Showcase Repair Center: M–F, 9 a.m.–6 p.m.
  • ITS, Access and Accounts, Administrative Services Building (ASB), 2218 suite
  • Arbor Lakes, Building 3, Security desk : M–F, 8 a.m.–5 p.m.
  • Flint Campus: HRAA, 213 University Pavilion, 303 E. Kearsley Street, Flint MI 48502, M–F, 8 a.m.–5 p.m.
  • Dearborn Campus: ITS Accounts Office, (313) 593-3274: M–F, 8:30 a.m.–4:30 p.m. (closed 1-2 p.m.)