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MToken Help Desks & Distribution Centers

MToken users can pick up a hardware MToken or replace a broken, lost, or expired hardware MToken at an MToken Distribution Center. MToken Administrators are at the centers and help desks to assist users. MTokens are also available to staff in units that are adopting two-factor authentication for their own systems.

Note: You need to present your Mcard for identification to receive a new or replacement hardware MToken.

Software MTokens can be obtained through the MToken Service Center website, following the instructions in Obtaining, Activating, and Using MTokens (S4394).

MToken Help Desks

Contact Information

The following help desks can provide MToken assistance:

  • ITS Service Center
  • Medical Center Information Technology (MCIT) Help Desk (734-936-8000) for Hospital & Health Center staff only; 24 hrs/day, 7 days/week
  • Flint Human Resources (810-762-3150), M–F, 8 a.m.–5 p.m.

Services Provided

Any of the MToken help desks listed above can help you if you have a problem authenticating with your MToken. If you have a problem using the MToken Service Center Web site, contact the ITS Service Center.

MToken Distribution Centers

Locations

The MToken Distribution Centers are in the following locations:

  • These Mcard Centers:
    • Key & ID Office, C158 Med Inn: M–F, 7 a.m.–4 p.m.
    • Mcard Center, 1011 SAB (Student Activities Building - Housing Info Office): M–F, 8 a.m.–5 p.m.
    • Employment Office, 250G Wolverine Tower: M–F, 8 a.m.–4:30 p.m.
    • NCRC (North Campus Research Complex), 2800 Plymouth Rd, Bldg 18, Room G019: M–F, 9 a.m.–noon, 1 p.m.–4:30 p.m.

  • Medical School Information Services (MSIS) Solutions Center, 4925 Med Sci II (Buhl), 1241 E. Catherine St: M–F, 8 a.m.–5 p.m.

  • Medical School Information Services (MSIS) Solutions Center, Bldg 200, 2800 Plymouth Rd: M–F, 7 a.m.–7 p.m.

  • Pierpont Commons Computer Showcase Repair Center: M–F, 9 a.m.–6 p.m.

  • ITS, Access and Accounts, Administrative Services Building (ASB), 2200 suite

  • Arbor Lakes, Building 3, Security desk : M–F, 8 a.m.–5 p.m.

  • Flint Campus: HRAA, 213 University Pavilion, 303 E. Kearsley Street, Flint MI 48502, M–F, 8 a.m.–5 p.m.

  • Dearborn Campus: ITS Accounts Office, 1141 Computing Science Wing: M–F, 8:30 a.m.–4:30 p.m. (closed 1-2 p.m.)

Services Provided

You can visit an MToken Distribution Center to:

  • Request a hardware MToken.
    You will need to show your Mcard for identification and provide the reason why you need an MToken. (Examples of reasons: your MToken is broken or lost, you are a new employee, or you were recently granted access to a system that requires two-factor authentication.)
  • Turn in broken or unused tokens.