MToken users can pick up a hardware MToken or replace a broken, lost, or expired hardware MToken at an MToken Distribution Center. MToken Administrators are at the centers and help desks to assist users. MTokens are also available to staff in units that are adopting two-factor authentication for their own systems.
Note: You need to present your Mcard for identification to receive a new or replacement hardware MToken.
The following help desks can provide MToken assistance:
Any of the MToken help desks listed above can help you if you have a problem authenticating with your MToken. If you have a problem using the MToken Service Center Web site, contact the ITS Service Center.
The MToken Distribution Centers are in the following locations:
Medical School Information Services (MSIS) Solutions Center, 4925 Med Sci II (Buhl), 1241 E. Catherine St: M–F, 8 a.m.–5 p.m.
Medical School Information Services (MSIS) Solutions Center, Bldg 200, 2800 Plymouth Rd: M–F, 7 a.m.–7 p.m.
Pierpont Commons Computer Showcase Repair Center: M–F, 9 a.m.–6 p.m.
Arbor Lakes, Building 3, Security desk : M–F, 8 a.m.–5 p.m.
Flint Campus: HRAA, 213 University Pavilion, 303 E. Kearsley Street, Flint MI 48502, M–F, 8 a.m.–5 p.m.
Dearborn Campus: ITS Accounts Office, 1141 Computing Science Wing: M–F, 8:30 a.m.–4:30 p.m. (closed 1-2 p.m.)
You can visit an MToken Distribution Center to: