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Two-Factor Authentication & MToken

MToken Help Desks & Distribution Centers

MToken Help Desks & Distribution Centers

Administrative system users can pick up an MToken or replace a broken, lost, or expired token at an MToken Distribution Center. MToken Administrators are at the centers and help desks to assist users. MTokens are also available to staff in units that are adopting Two-Factor Authentication for their own systems.

Note: You need to provide your MCard for identification to receive a new or replacement MToken.

MToken Help Desks

Contact Information

The following Help Desks can provide MToken assistance:

• MAIS Help Desk (phone: 734-936-7000 and select option 1; e-mail: maishelpdesk@umich.edu); M-F, 8 a.m.-5 p.m.
  (Also contact the MAIS Help Desk if you have a problem using the MToken Service Center Web site.)
• ITCS Accounts Office (phone: 734-764-8000 and select option 3)
• MCIT Help Desk (phone: 734-936-8000) for Hospital & Health Center staff only; 24 hrs/day, 7 days/week

Services Provided

Any of the three MToken Help Desks listed above can help you if you have a problem authenticating with your MToken. If you have a problem using the MToken Service Center Web site, contact the MAIS Help Desk.

MToken Distribution Centers

Locations

The MToken Distribution Centers are in the following locations:

• The following Mcard Centers:
  • Key & ID Office, C158 Med Inn: M-F, 7 a.m.-4 p.m.
  • Mcard Center, 1000 Student Activities Building: M-F, 8 a.m.-5 p.m.
  • Entrée Office, B430 Pierpont Commons: M-F, 8 a.m.-5 p.m.
  • Employment Office, 250G Wolverine Tower: M-F, 8 a.m.-4:30 p.m.
• MAIS, Access Services: See MAIS visitor information
• ITCS Accounts Office, Arbor Lakes Bldg 2, Floor 1, Suite 1400 (Arbor Lakes staff only) : M-F, 8 a.m.-4:30 p.m., Phone 764-8000 and select option 3.
• ITCS Accounts Office, Michigan Union: M-Th, 9 a.m.-6:00 p.m.; F, 9 a.m.-5 p.m.
• Flint Campus, HRAA, 213 University Pavilion, 303 E. Kearsley Street, Flint, MI  48502-1950
• Dearborn Campus, ITS Accounts Office, 1141 Computing Science Wing: M-F 8:30 a.m.-4:30 p.m. (except closed 1-2 p.m.)

Services Provided

You can visit an MToken Distribution Center to:

• Request an MToken. You will need to show your MCard for identification and provide the reason why you need an MToken. (Examples of reasons: your MToken is broken or lost; you are a new employee; or you were recently granted access to a system that requires Two-Factor Authentication.)
• Turn in broken or unused tokens.
• Obtain a replacement cap for your MToken.