ITS Administrative Computing

Systems

Services

System Overviews

Help


Submit a service request online

MToken and Two-Factor Authentication at U-M

Two-factor authentication requires users to provide two proofs of their identity when logging in, which increases security for U-M web-based resources. The two proofs of identity used for two-factor authentication at the university are your UMICH password and an MToken. An MToken can be a physical device or a software application on your mobile device or computer. To learn more, see About Two-Factor Authentication and the MToken.

Obtaining, Activating, and Using an MToken

  • Obtaining, Activating and Using an MToken
    Step-by-step instructions for getting your MToken (hardware or software), activating it, and using it, as well as setting up questions to allow you to request an emergency access code in case you forget your MToken.

  • MToken Help Desks and Distribution Centers
    Locations where you can get a hardware MToken or speak with an MToken administrator in person.

  • MToken Service Center (MTSC) Online
    A website you can visit to
    • Activate your hardware or software MToken.
    • Test a new MToken.
    • Request an emergency access code.
    • Request a software MToken.
    • Troubleshoot problems with your MToken.
    The MToken Service Center website is only accessible from a U-M network. If you are connecting from a non-university network, turn on the appropriate Virtual Private Network (VPN) for your campus (U-M VPN-Ann Arbor, UMHS VPN, UM-Dearborn VPN, or UM-Flint VPN).

Returning or Replacing an MToken

To return an MToken, see Return or Delete Your Unneeded MToken in Obtaining, Activating, and Using an MToken (S4394).

To replace an MToken, see Replace Your MToken in Obtaining, Activating, and Using an MToken (S4394).

Additional Resources