Webcasts - Process Implementation Project

• ITSM Overview
  Presented by: ITSM Process Managers
  • Webcast (00:54:27)
  • Presentation: ITSM Overview - What's Different and New

• Incident Management: Process Details & Tool Highlights
  Presented by: Lisa Callihan, Incident Management Process Manager
  • Webcast (00:45:16)
  • Presentation Slides: Incident Management Process Details & Tool Highlights

• Problem Management: Process Details & Tool Highlights
  Presented by: Jeff Neuman, Problem Management Process Manager
  • Webcast (00:32:07)
  • Presentation Slides: Problem Management Process Details & Tool Highlights
  • Problem Management & Known Error Overview

• Change Management: Process Details & Tool Highlights
  Presented by: Joe Taubitz, Change Management Process Manager
  • Webcast (00:42:57)
  • Presentation Slides: Change Management Process Details & Tool Highlights

• Knowledge Management: Process Details & Tool Highlights
  Presented by: James Malayang, Knowledge Management Process Manager
  • Presentation Slides: Knowledge Management Process Details & Tool Highlights

• ITSM Support Group Administrator Training
  Presented by: ITSM Process Managers
  • Webcast (01:02:42)
  • Presentation Slides: ITSM Support Group Administrator Training

• ITSMW101: Introduction to ITSM
  Presented by: ITSM Performance Support
  • Webinar (Register in My LINC)
  • Presentation Slides: ITSMW101: Introduction to ITSM

• ITSM Q&A Session
  Presented by: ITSM Process Managers
  • Webcast (01:20:42)
  • Presentation Slides: ITSM Q&A

For Assistance, Questions or Help

Contact the ITS Service Center:  (734)764-HELP | 4HELP@umich.edu | Submit an Online Service Request