The scope of the process implementation project is to focus on implementing a solid tool foundation on the BMC ITSM 7.6.03 platform and supporting the Service Center consolidation efforts at ITS. This will include transitioning existing "MAISAid" users to the new platform.
Read more about the Process Implementation project scope.
Tentatively, the plan calls for a late May go-live date for the new tool.
|Process Manager Meetings||March 21, 2011
March 22, 2011
March 24, 2011
|Service Center Expands Hours||March 27, 2011|
|Incident Management Process Presentation||April 7, 2011|
|Problem Management Process Presentations||April 19, 2011
April 21, 2011
|Knowledge Management Process Presentations||April 26, 2011
April 28, 2011
|Change Management Process Presentations||May 2, 2011
May 4, 2011
|Support Group Administrator Training||Early May 2011|
|Begin Code Freeze for Existing Prod Environment||May 6, 2011|
|ITSMW101: Introduction to ITSM||May 9, 2011
May 12, 2011:11am-12pm
Register for May 12
|ITSM Brown Bags||May 16, 2011: 1-2:30pm
Arbor Lakes North Dome
May 18, 2011: 11:30am-1pm
|ITSML101: IT Service Management User Lab||May 17, 2011: 1-5pm
May 18, 2011: 8am-12pm
Register for ITSML101
|Expected Go-Live||May 23, 2011|
For users who previously used MAISAid, there will be many changes to both the interface and the process as we work to implement ITSM for all of ITS. More information on these changes will be provided in the Process Overview sessions.
|Process||Major Steps||Key New/Review Points|
The following records will be converted:
Legacy data from the Service Center FootPrints system will not be converted.
Change records with a status of Implementation in Progress will require some date adjustments due to ITSM tool constraints. Date adjustments will be noted in the Change record.
Process Managers design Service Management processes and define process metrics for the organization. Our process managers are: