We are implementing a new version of ITSM in late May that will impact current users of MAISAid. Over the next several months, we will hold a number of transition activities, the first of which starts next week.
The Service Management Process Managers will host sessions to introduce current users to the new process improvements for Incident, Knowledge, Problem, and Change Management.
The presentation agenda will include:
In order to be fully prepared for the changes that lie ahead, please plan to attend one of four available sessions:
NOTE: These sessions will focus primarily on the processes. Discussion about the 7.6.3 tool will be minimal, but future transition activities are targeted to address your questions about the tool.