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Redesign Phase - Process Improvement

The Redesign phase focuses on identifying solutions and creating a roadmap for implementation.

Taking into account the current organizational readiness, a future-state recommendation is provided to stakeholders that:

  • Proposes specific process improvements
  • Documents what the new state will look like
  • Identifies additional process controls and measures
  • Outlines a roadmap to move the process to the proposed state

The result of this phase is the determination of whether a process improvement recommendation is accepted and approved for implementation.

Process Flow

Click image to see process flow more closely

Presentation: The Redesign Phase Explained (~6 min)
Watch this brief presentation to learn more about the Redesign phase.



  • Future State Process Report
    The purpose of this document is to summarize the findings of the current-state analysis and the proposed future state and roadmap. It is intended to be used as a standalone document, including a summary of the current-state report.

  • Process Models
    Create future-state process models as needed for improvement explanation and recommendations. Process models are used and updated throughout a process improvement project, as well as throughout the lifecycle of a process when it is periodically reviewed. See Document & Analyze phase for process model templates and references.

  • RACI Matrix
    The RACI matrix was used during Document & Analyze to identify current-state roles and key activities being performed. In the Redesign phase, create a future-state version in line with improvement recommendations.

  • Process Improvement Recommendations
    This presentation format provides a review of the scope, objectives, and current-state findings. The focus is to present the future-state recommendations, roadmap, and next steps. The goal is to obtain approval to implement process improvement recommendations.

  • Lessons Learned (use Project Management Methodology M191F and/or M191S)
    Process analysts may wish to conduct a review of their analysis effort for purposes of honing individual or group skills or for suggesting Process Improvement Methodology refinements. In cases where improvement recommendations will be implemented, use this step to make plans for taking future process improvement cost-savings measurements where possible to do so. Here, the purpose is to measure the effectiveness of the use of the methodology or the methodology itself. Measuring for purposes of evaluating the process to be improved is not included here; rather, it is addressed in the Review & Evaluate phase.


  • Process Models
    Review process models created during Document & Analyze to help consider ways to improve the process; big, small, or techniques that overlap others. Brainstorm with colleagues and consult SMEs. Look at root causes and consider practical applications to the obvious problems (Lean). Recognize where root causes are not understood and whether a final recommendation for more in-depth analysis is warranted (Six Sigma).

  • Readiness Assessment
    During Scope, the readiness assessment was used to determined readiness for a process improvement analysis. In Redesign, use the assessment to gauge the readiness to proceed with improvement recommendations. Indicate findings in the future-state report as appropriate.


  • Kaizen Event with SMEs
    A collaborative session to brainstorm process improvements

  • Process Analysis Recommendations to Stakeholders
    Meet with stakeholders to present process improvement recommendations and present specific steps. Consider information from the current-state findings and the future-state report in preparing your presentation. Keep in mind that stakeholders tend to prefer a high-level view over minute details. Prepare your presentation from a high-level perspective, but be prepared to answer questions in depth.


  • Eight Wastes Quick Reference
    The Lean approach considers eight types of process waste where practical solutions for improvement may apply.

  • Process Maturity Assessment
    This document describes process maturity levels. Each process analysis effort requires decisions about the measures, process, storage, analysis, reporting and feedback. Record the assessment results and rationale for the rating in the future-state report.

  • Continuous Improvement Roadmap
    This tool indicates a process evolution. It recommends a logical, progressive application of select Lean or Six Sigma tools at different points on the map. Use this reference as a tool for process discovery to help diagnose problems. Use this to develop awareness in the leadership team.

  • Process Improvement Calculations & Tools
    There are many tools and calculations that you can use to analyze, redesign, and implement a process. Many of these originated from Lean or Six Sigma disciplines.

  • Process Improvement Methodology Overview

  • Process Improvement Glossary