Operate Phase - Process Improvement

The Operate phase represents the day-to-day management of the new or redesigned process.

The phase:

• Ensures process compliance
• Drives production support
• Addresses ongoing process-user knowledge and skills needs
• Generates process verification activities

Process Flow

Click image to see process flow more closely

Presentation: The Operate Phase Explained (~4 min)
Watch this brief presentation to learn more about the Operate phase.

Resources

Related ITS Methodologies

• Performance Support Methodology

Tools

• Process Verification Action Plan
  Refer to the plan documented during Implement for when and how to conduct process data collection and analysis.
  
  
• Process Models
  Consider current process models and whether the process is successfully producing expected outcomes. Process models are used and updated throughout a process improvement project, as well as throughout the lifecycle of a process when it is periodically reviewed. See Document & Analyze phase for process model templates and references.
  

Meetings

• Process Verification Findings Discussions with Process Team, Performers, and Process Managers
  Meet with process influencers-- process team members, process performers, and process managers--after an operational analysis to share findings and discuss both successes and failures. It is important to maintain process transparency. Timely, open communication and ongoing awareness efforts are a key factor to future progress.
  

References

• Process Improvement Methodology Overview
  
  
• Process Improvement Glossary