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Process Improvement

The Process Improvement Methodology serves as a common framework for understanding the cyclical, ongoing nature of a process. It provides a set of phased activities for analysis of an existing process for the specific purpose of identifying improvement opportunities and ensuring process alignment to customer needs and expectations.

The methodology further guides the user through process improvement implementation in conjunction with use of other ITS methodologies as appropriate. Finally, the methodology provides direction as to effective process management and periodic process review and evaluation geared toward ongoing improvement.


Benefits of the Process Improvement Methodology include:

  • A consistent, documented, and repeatable process for use within ITS
  • Defined expectations for deliverables
  • Improved understanding of the effort required to conduct a process improvement analysis

Key Resources

  • Presentation: Process Improvement Methodology Explained (~10 min)
    Watch this brief presentation for an introduction to the methodology and to learn about the context and importance of process improvement at ITS.

  • Overview - Process Improvement Methodology
    This guideline and companion document to the methodology discusses processes and the significance of process improvement. It introduces the stages, phases, and activities of the methodology and some of the Lean process improvement concepts around which they are designed. You will find information about supporting resources and for obtaining PSM Process Improvement Services support.

  • Glossary of Process Improvement Terms


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