![[]](../images/navbar-left.gif){kind=small}
CONTACT USU-M HOME |
|
|
|
|
SEARCH/BROWSECONTACT USU-M HOME |
|
|
When you use the MAIS Interactive Shadow Tool, your computer and the files on it are protected. The following information describes how security is maintained so that you can feel confident if you need to initiate a shadow session.
When you participate in a shadow session, you permit the support person who is working with you to see your computer screen, with access limited to you and the consultant. The data that passes between your computer screen and the consultant's computer screen is highly compressed using proprietary technology, and the data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant.
The Consultant's Access
The consultant sees the same thing that you see on your computer screen. During the shadow session initiation procedure, a message window informs you that the consultant will soon be able to see your comuter screen and advises you to close any windows that you want to keep private. You are in charge of your computer at all times during a shadow session. After a shadow session ends, the consultant cannot see your screen or access your computer.
Description of the Plug-In
Each time you initiate a new shadow session, you will be prompted to download a small plug-in, which enables the consultant to view your screen. During the download process, a security warning message will ask if you want to run and install the ecplugin.exe file. This message is a routine, default message displayed by your browser when you download a file, such as a plug-in. Citrix Online, the shadow tool software vendor, regularly conducts virus checks and updates its software to ensure that the chatlink.exe file is safe.
You must click Yes in response to this message for the download to proceed. Then depending on individual browser settings, either the plug-in is automatically downloaded or you will have to manually download the plug-in. The downloaded plug-in remains on your computer even after the shadow session has ended. However, it cannot work without an encryption key, which is eliminated when you end the shadow session. The file is not harmful and can be deleted if desired. The plug-in is set to automatically write to the C:\Windows\Java folder.
The shadow tool is intended for computers running the Internet Explorer 5.5 (or greater) browser on Windows 2000 or Windows XP operating systems. The support person will be able to view your desktop during a shadow session, if your computer can connect to the Internet at a rate of at least 28.8Kbps. A connection rate of 56K or more is recommended. If you cannot make outgoing connections to the Internet, the system administrator in your unit may be able to assist you.
The shadow tool is not currently supported on the Macintosh platform.
The MAIS Help Desk is committed to supporting M-Pathways Macintosh users and
will continue to do so without shadowing capabilities.
| Shadow tool features and how it works. |