Help
Help Desk support is available for the services and systems administrative systems and applications managed by Information and Technology Services (ITS). The Help Desk can give you information about
consulting and onsite support options offered by ITS. More
information about the Help Desk is available on the ITS Shared Services Division page.
On This Page:
Help Desk Contact Information and Hours
- Hours of Operation: Monday - Friday, 8:00 AM - 5:00 PM
- After-hours emergency support: Monday – Friday, 5:00 PM – 8:00 AM; Weekends: Friday, 5:00 PM, – Monday, 8:00 AM
Note: Request for emergency support will be handled as received.
- Phone: 734-936-7000. Options:
- System Access - #1
- Training or My LINC - #2
- Financial, Physical Resources, or DAC systems - #3
- Student Administration system - #4
- HRMS, eMploy - #5
- eResearch - #6
- Reporting (including Business Intelligence, BusinessObjects, Report Manager, Report Library) - #7
- After hours password reset and/or to report an outage that may be affecting multiple users, such as system unavailable - #0
- E-Mail: maishelpdesk@umich.edu
(When sending an e-mail message, please include your name, department,
phone number, uniqname, and a detailed description of the problem
or service request.)
- Web requests
(When sending a request, please be sure to include complete information about your issue or question.)
- Observed Holidays: Independence Day, Labor Day, Thanksgiving
Holiday, December Holidays
Interactive Shadow Tool
The Interactive Shadow Tool enables
consultants to provide staff using ITS-supported applications with
Web-based remote support, also known as "shadowing."
Other Help Resources
|
Resource
|
Phone #
|
Use
|
| My LINC (Learning & Information Center) |
N/A |
If you want to register for HRD classes online or are looking for M-Pathways, U-M Data Warehouse, and eMploy training -- eLearning courses,
step-by-step documents, overviews, FAQs |
| 4-HELP |
734-764-4357 |
If you need help with any of these resources |
| HR/Payroll Service Center |
734-615-2000 |
If you have questions related to your employment, benefits, paycheck, or filling out HR paperwork |
| ITCS |
734-764-8000 |
If you need help with your e-mail account or Kerberos password |
| MCIT (Medical Center Information Technology) |
734-936-8000 |
If you need help with Novell, GroupWise, CareWeb or another Hospital-specific application (site is not
accessible outside U-M Health System) |
| Campus Information Centers (4-INFO) |
734-764-4636 |
If you are looking for any U-M information |
| Wolverine Access FAQ |
N/A |
If you have questions related to Wolverine Access |
| Accounts Payable, Travel, P-Card, Purchasing |
734-764-8212 |
If you have questions about business processes that are specific to Procurement transactions |
|
