Help
Help Desk support is available for the services and systems that
MAIS provides, and the MAIS Help Desk can give you information about
consulting and onsite support options that MAIS offers. More
information about the Help Desk is available on the MAIS Shared Services Division page.
On This Page:
Help Desk Contact Information and Hours
- Phone: 734-936-7000. Options:
- System Access - #1
- Training or My LINC - #2
- Financial, Physical Resources, or DAC systems - #3
- Student Administration system - #4
- HRMS, eMploy - #5
- eResearch - #6
- Reporting (including Data Warehouse, BusinessObjects, Report Manager, or Roadmap) - #7
- E-Mail: maishelpdesk@umich.edu
(When sending an e-mail message, please include your name, department,
phone number, uniqname, and a detailed description of the problem
or service request.) 
- Web requests
(When sending a request, please be sure to include complete information about your issue or question.)
- Regular Schedule: Monday - Friday, 8:00 AM - 5:00 PM
- Observed Holidays: Independence Day, Labor Day, Thanksgiving
Holiday, December Holidays
MAIS Interactive Shadow Tool
The MAIS Interactive Shadow Tool enables
consultants to provide staff using MAIS-supported applications with
Web-based remote support, also known as "shadowing."
Other Help Resources
|
Resource
|
Phone #
|
Use
|
| My LINC (Learning & Information Center) |
N/A |
If you want to register for HRD classes online or are looking for M-Pathways, U-M Data Warehouse, and eMploy training -- eLearning courses,
step-by-step documents, overviews, FAQs |
| 4-HELP |
734-764-4357 |
If you need help with any of these resources |
| HR/Payroll Service Center |
734-615-2000 |
If you have questions related to your employment, benefits, paycheck, or filling out HR paperwork |
| ITCS |
734-764-8000 |
If you need help with your e-mail account or Kerberos password |
| MCIT (Medical Center Information Technology) |
734-936-8000 |
If you need help with Novell, GroupWise, CareWeb or another Hospital-specific application (site is not
accessible outside U-M Health System) |
| Campus Information Centers (4-INFO) |
734-764-4636 |
If you are looking for any U-M information |
| Wolverine Access FAQ |
N/A |
If you have questions related to Wolverine Access |
| Accounts Payable, Travel, P-Card, Purchasing |
734-764-8212 |
If you have questions about business processes that are specific to Procurement transactions |
|
