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Imaging Software Overview

Table of Contents


Imaging Client Overview

The imaging client is a desktop product that provides all imaging functions including document capture, indexing, viewing, workflow, and document control functionality. The imaging printer is included with the client and converts files to TIFF format and brings them directly into the imaging system. Is is available in any software program that has a print option. Options set in a capture profile determine how files are processed.

Note: There is no client for the Mac operating systems. The imaging client is available in the Virtual Sites desktop

Client Installation

  • Minimum requirements:
    • Hardware
      • Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance.
      • Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended. Dual monitors are supported.
      • Scanning: For scanning, the Client machine must be either USB compatible or able to accept a SCSI expansion card based upon the interface of your scanner. For USB scanners, revision 2.0 is recommended. The scanner may require a faster machine, a specific operating system, or more memory than the Client.
    • Operating Systems
      • Microsoft Windows 7, 8, or 8.1
    • Memory
      • 2 GB of available RAM is required. (For installed scanners, please consult your scanner manufacturer for recommended memory options.)
    • Disk Space
      • 1 GB available hard disk space is required. Scan stations may require more temporary storage space, depending on scanning volume.
  • Download the client package (315 MB).
    • Before installing, turn off Windows User Account Control (UAC). Remember to turn UAC back on after the installation.
    • Right-Click on the exe executable installer file and select Run as Administrator.
    • Note: be sure to Install the imaging printer.
    • Full installation instructions.
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Imaging Web Version

The web version enables users to view and work with imaging documents in a web browser.

All web version users must clear Java cache. No other action is needed for the web version due to the imaging upgrade.

The minimum technical specifications required for the web version are:

  • Hardware
    • Processor: Requires a 2.0 GHz or greater processor. A dual core processor is recommended for increased performance.
    • Screen Resolution: The required minimum screen resolution is 1024 x 768. A 1280 x 1024 SVGA screen resolution is recommended. Dual monitors are supported.
  • Operating Systems
    • Mac: Macintosh Intel 10.6 or later running the latest version of Sun JRE.
    • Windows: Microsoft Windows XP Professional SP3, Microsoft Vista (64-bit or 32-bit), or Microsoft Windows 7 (64-bit or 32-bit).
  • Software
    • Java. Minimum version: Oracle JRE version 1.8.x or 1.7.0_45
      • Newer versions of JRE 1.8.x and 1.7.x will become available after our products are released. You can install a higher version of JRE 1.8.x or 1.7.x than the version we recommend. If a higher version of JRE 1.8.x or 1.7.x presents an issue, we will work to support it. However, there might be some rare cases where a newer version of JRE 1.8.x or 1.7.x is found to be incompatible and must be replaced.
      • JRE Memory Parameters. ITS recommends the following parameter settings for the JAVA JRE:
        • For normal usage: set the heap size to 128 MB, -Xmx128m.
        • For heavy print usage: set the heap size to 256 MB, -Xmx256m.
    • WebNow supports the following web browsers:
      • Internet Explorer 8.x, 9.x, 10.x, or 11.x for Windows
      • Apple Safari web browser 7.1 or 8 on Mac OS X
      • Mozilla Firefox for Windows

Supported browser versions are listed, however we recommend that you upgrade to the latest patch of the supported browsers. Note that some browsers release automatic updates and some browsers no longer support version numbers. Browser versions that are updated after you install WebNow are also assumed to work unless otherwise noted. Contact 4help@umich.edu if you find browser incompatibility.

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Troubleshooting

This section will be updated as issues arise.

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For Assistance, Questions or Help

Contact the ITS Service Center: (734) 764-HELP | 4HELP@umich.edu | Submit an Online Service Request