MAIS Password Reset Process
The MAIS process for resetting users' system passwords requires
that individuals who make this request by phone have access to their
University of Michigan e-mail account. This process enables MAIS
to verify the user's identity.
How the Process Works
- A person calls MAIS Access Services requesting a password reset.
- While on the phone with the caller, MAIS Access Services sends
an e-mail message to the caller's e-mail address using the format
of uniqname@umich.edu. The message contains a random number.
- Upon receipt of the message, the caller repeats the random
number to the MAIS representative.
- The MAIS representative resets the caller's password. The random
number may not be used at a later date. It is only good for the
password reset being requested at that moment.
This process applies to University administrative systems only.
It does not apply to Kerberos or departmental system passwords.
How to Direct Messages to Your U-M E-Mail Address
To receive e-mail sent to you in the format of uniqname@umich.edu,
you must have a valid, current e-mail mailbox identified in the
U-M Online Directory. Instructions
for modifying your U-M Online Directory entry are available.
Implementation Schedule
- This process was implemented on October 20, 2003.
- To help callers make the transition to the process, between
October 20 and November 30, callers who do not have access to
e-mail can offer proof of identity by stating their UMID.
- Beginning December 1, 2003, callers must have access to their
U-M e-mail account at the time they call for the password reset
or they must make their request in person.
Alternative Process -- In-Person Requests
If you cannot receive e-mail sent to you in the uniqname@umich.edu
format, you must request the password reset in person by bringing
a picture I.D. to MAIS Access Services, 1011 Administrative Services
Building, during regular business hours.
If you have any questions about this procedure, please e-mail mais.access@umich.edu
or call 936-7000, option #2.
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