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Incompatible Printers List

Printers That Do Not Work With Citrix

ITS has identifed printers that do not work or that generate inaccurate output when printing administrative data reports through Citrix. ITS is unable to support these printers, and recommends that you avoid purchasing one of them.

What Departments Can Do

  • Refer to this page before purchasing a printer to ensure that the printer you are considering has not been added to this list.
  • If you have any of the printers listed below, direct administrative data reports to an alternate departmental printer.

Non-Working Printers List

These printers are incompatible with Citrix, and print problems can occur when they are used with Windows-based or Macintosh computers and any of the administrative data reporting tools (PS Query, Crystal, SQR, nVision, BusinessObjects v. 5.1).

Printer
Problem Description
Undated entries are as of September 22, 2003.
All All-In-One Inkjets - all brands & models (02/03/05) Does not print, although it is recognizable through Citrix
All Host-Based Printers - all brands & models (02/03/05) Print engine software is incompatible with ITS servers.
Brother MFC 3100C Not recognizable through Citrix
Canon PIXMA iP3000
Printer does not respond,
and network printer drivers are not available
Canon S300 Series
Distorted printing and garbled text
Dell AIO Printer 810 (All In One Printer) (10/11/06)

Does not print, although it is recognizable through Citrix

Dell AIO Printer A920 (All In One Printer) (12/20/04)

Does not print, although it is recognizable through Citrix

Dell Inkjet Printer J740 (07/06/04) Does not print; not recognizable through Citrix
Dell Photo Printer 720 (07/06/04) Does not print; not recognizable through Citrix
HP Color LaserJet 3500 (02/03/05) Host-based printer - Print engine software is incompatible with ITS servers.
HP DeskJet 5550 Distorted printing and formatting; missing data
HP JetFax M900 Series Distorted printing, inaccurate margins, and garbled text
HP LaserJet 1000 Does not print; causes ITS server crash
HP LaserJet 1012
(10/05/04)
Incompatible. Not recognized through Citrix
HP LaserJet 1020
(08/17/06)
Incompatible. Not recognized through Citrix
HP OfficeJet 4200 Series Does not print; must turn off printer to delete printer job from queue
HP OfficeJets R&D&J&K Series Distorted printing and formatting; garbled text
HP OfficeJet 7130 (02/12/04) Distorted BusinessObjects v. 5.1 printing and formatting
HP PhotoSmart 1215 Series (02/10/04) Distorted printing and garbled text
HP Photosmart 7600 Series (07/14/05) Font is distorted, and it will not print the Voucher cover sheet on one page
Lexmark E210 & E220 Series Distorted printing and formatting; missing data
Lexmark Z series Not recognizable through Citrix (grayed-out printer icon)
Minolta Magicolor 2200 Series Not recognizable through Citrix (grayed-out printer icon)
Textronics Phaser 340 Series Not recognizable through Citrix (grayed-out printer icon)
Xerox DC 220/230/332 Series Not recognizable through Citrix (grayed-out printer icon)