Technical Infrastructure Operations (TIO)
TIO is the primary technical group within MAIS with responsibility
for day-to-day operations and for setting the technical direction
for systems managed by MAIS.
On This Page:
TIO Groups
- Application Infrastructure Group manages client and server
software components used by MAIS applications, which includes
installation, configuration, maintenance and support. This group
also manages integration architecture and provides upgrade support
for M-Pathways systems.
- Business & Finance Information Technology (BFIT):
This group manages the local area network and desktop infrastructure
for Business & Finance. BFIT also coordinates hardware standards
and software standards, provides "tier 2" support to
the B&F system administrators, and acts as the B&F liaison
to ITCS and the rest of campus for division-wide network and desktop
issues. Additionally, BFIT provides help desk support to several
Business & Finance groups and manages the document image storage
system used by Accounts Payable, Financial Operations, and the
Office of Development.
- Database Administration & Application Tuning Group
provides database administration and support for all MAIS server
and mainframe database systems and application tuning support
for MAIS client/server systems. Responsibilities of the database
administrators (DBAs) include database planning, design, creation,
backup and recovery, tuning, copying, destroying, sizing, upgrading
and troubleshooting as well as installation and maintenance of
database management system software. Responsibilities of the Application
Tuning team include stress testing and tuning of database applications,
SQL query tuning, consulting on application design in terms of
performance, monitoring and performance support of production
applications, and table and index sizing and DDL maintenance in
the U-M Data Warehouse environment.
- Operations Group manages the hardware, software, space,
networking, and physical access-control infrastructure services
for the mainframe and the servers; monitors and handles input
and output for scheduled jobs and tape management; supports job
delivery service to various departments and locations.
- Security and Network Services Group plans, coordinates,
and operates security and network services for MAIS enterprise
and desktop environments. (More information is in the Security
services section.)
- Systems Support Group supports UNIX and mainframe hardware,
operating system, and system-level components of MAIS systems.
This responsibility covers installation, configuration, and maintenance
of operating systems for all server environments. Mainframe support
covers those areas plus support for application infrastructure
components.
- Windows Enterprise Systems (WES) supports hardware, operating
system, and all software infrastructures for MAIS Windows-based
enterprise systems.
TIO Responsibilities
- Provide 7x24 monitoring and support for systems which are housed
in the MAIS Data Center. (The document, On-Call/Callback
Service, describes the technical support available for MAIS
systems and includes guidelines for requesting service.)
- Provide backup and restoration of files and systems. (The document,
Client-Server
Backup and Restore Service, defines backup and restore schedules,
policies, methodologies, and basic architecture deployed for all
MAIS client-server systems.)
- Provide database administration and performance tuning for enterprise
systems.
- Install and maintain enterprise hardware and software components
- Provide ongoing capacity planning for MAIS systems.
- Deploy and support network architecture for enterprise and MAIS
departmental systems.
- Research, plan, implement, and maintain security and network
technologies.
- Develop MAIS security policy and procedures.
- Provide regular assessments of security architecture and procedures.
- Lead responses to security incidents.
- Participate in campus-wide security efforts.
- Oversee disaster recovery planning for MAIS systems.
- Provide ongoing technical architecture design and planning.
- Provide desktop and LAN support for MAIS departmental systems.
- Manage and maintain MAIS Data Center facilities.
- Manage creation and distribution of hard-copy output.
- Provide LAN and system support for all administrative units
in the Division of Business and Financial Operations.
Contact Information
Send e-mail to mais.tio.leadteam@umich.edu.
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